PRICES 2022

OUR TERMS AND CONDITIONS

Registered Address: 4 North View East, Rowlands Gill NE39 2NH

info@redkitecaravanholidays.com

When you book your holiday caravan your agreement will be with Red Kite Caravan Holidays Limited (“Red Kite Caravan Holidays”, “we”, “us”, “our”). Please read these terms carefully as they set out our respective rights and obligations. In these terms, references to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

The agreement.

There will be a contract between you and Red Kite Caravan Holidays, when we send you a booking confirmation. These terms are part of your contract with us. The person making the booking accepts the contract on behalf of all members of your party and is responsible for making sure they accept the contract; and accepts financial responsibility for payment of the booking on behalf of all members of the party. We cannot accept bookings from anyone under the age of 18.

When you make your booking you will be required to pay a £75 deposit. This will reserve your accommodation but does not confirm it until full payment is received.

If your booking is made within 8 weeks of the start date then you must pay the full amount of the caravan rental at the time of booking.

Payment can be made by bank transfer or by using a debit or credit card. Bank details for bank transfers are forwarded with our invoice.

Prices

All prices in this brochure are current at 1st April 2023 and are subject to change so could increase or decrease. The most up-to-date prices for accommodation are on our website. The price confirmed when you book is the final price and will not change unless you alter your booking.

Pets

An additional fee of £20 per pet is charged for each pet. Please specify the number of pets when booking.

We request that all dogs are leashed whilst in the confines of the park and any fouling is cleared immediately.

Each caravan offers an enclosed deck with gate and we request that when pets are unleashed that gates are kept closed.

We would politely request that pets are not allowed into bedrooms or onto furniture.

Guests with additional needs

Guests with mobility difficulties should be advised that Springhouse Country Park is on a sloping site however some accommodation is on the flat. All accommodation is accessible by car, however all caravans have 3 or 4 small steps up to the decking.

8 Willow Glade offering a walking slope as well as steps up to the raised deck and we would recommend this caravan for any guests with mobility difficulties. However, please be advised that the interior of the caravan is not adapted for wheelchair users as the doorways are narrower than conventional homes, therefore a level of mobility is required to access bedrooms and bathroom.

Springhouse Country Park operates a one way system for cars. A gravelled car-parking space is provided beside each caravan and we would request that the 5 mph speed limit around the park is respected at all times.

Parental Supervision

It is your responsibility to ensure that your children are supervised and that you are aware of their whereabouts at all times.

Park Facilities

Springhouse Country Park operates a Bar/Restaurant with a large open decked area. Please note that opening times may be limited at different points in the season.

Pets are not allowed in the Bar/Restaurant but are permitted on the decked area.

Guests may access the Gym freely. The Gym is located behind the Main Office and is equipped with a variety of exercise equipment. It is your responsibility to ensure that you use the equipment safely and responsibly.

Personal Possessions

Red Kite Caravan Holidays cannot take responsibility for any loss or damage to your personal possessions.

Check in and Departure Times

Your holiday caravan will be available from 3:30pm on your arrival day. If you think you may arrive after 7pm - please let us know via email. Keys for your accommodation will be available in a Key Safe at each accommodation. The code will be sent to you on receipt of your final payment.

Check out time is 10:30 am. At the end of your holiday please leave everything in a clean and tidy condition with all dishes used washed and put away. You will be required to pay for any damage you cause to your holiday caravan during your stay.

On departure please return the key to the key safe and dispose of any rubbish at the central disposal point.

If we are able to offer you an earlier check-in or later departure time, we will do our best to do so and will let you know either by email or text. Where possible, we will also do our best to accommodate any reasonable request for earlier or later times however, please appreciate that we may not always be able to do so.

Access

The gates to the park are generally open during daylight hours but close at night. A code is used to open the gates. This will be provided to you on receipt of your final payment.

Cancellations and Changes

Should you need to cancel your caravan rental or make any changes you must contact us as soon as possible. Whilst we will make every effort to accommodate your changes we cannot guarantee to do so.

Cancellations made before 8 weeks of your caravan booking will be refunded in full. Within 8 weeks (at the company’s discretion),we may offer you a refund or a credit and an opportunity to re-book at the same time the following year or if there is availability later in the same season we will offer you an alternative. Please be aware that there may be a price difference in this event and a balance may be payable.

Deposits are non-refundable if cancellation is made within 2 weeks of the start date.

Disclaimer

Red Kite Holiday Caravans Ltd make every effort to ensure that your holiday caravan is presented as described and we hope that you will enjoy the facilities on offer. However, we cannot take responsibility for any situation that arises which are beyond our control this includes unusual weather events, power cuts, closure of facilities by Springhouse Country Park or political/medical events affecting the country at large although we will do our best to support, assist and where possible offer a credit.