Booking Terms & Conditions

The Agreement.

• There will be a contract between you and Red Kite Caravan Holidays, when we send you a booking confirmation. These terms are part of your contract with us. The person making the booking accepts the contract on behalf of all members of your party and is responsible for making sure they accept the contract; and accepts financial responsibility for payment of the booking on behalf of all members of the party. We can’t accept bookings from anyone under the age of 18.

Prices

• All prices in this brochure are current at 1st April 2025 and are subject to change so could increase or decrease. The most up-to-date prices for accommodation are on our website. The price confirmed when you book is the final price and will not change unless you alter your booking.
• If your booking is made within 10 weeks then you must pay the full amount of the caravan rental at the time of booking.
  Payment can currently be made by bank transfer. Bank details are available on our website: redkitecaravanholidays.com

Pets

• An additional fee of £20 per week is charged for each pet up to a maximum of 2 pets. Please specify when booking.
• Each caravan offers an enclosed deck with gate and we request that when pets are unleashed that gates are kept closed.
• We request that all dogs are leashed whilst in the confines of the park and any fouling is cleared immediately.
• We would politely request that pets are not allowed into bedrooms or onto furniture

Smoking & Fire Safety

• Smoking and vaping are strictly prohibited inside the caravan at all times.
• No naked flames, candles, or BBQs are allowed inside the caravan or on the decking.
• There are No-Smoking and No-Vaping signs within the caravans themselves.

               In the unlikely event of a fire:

• A fire extinguisher is mounted on the wall in both kitchens of 1 Elm Gardens and 8 Willow glade and by the door in 6 Ash View, and a fire blanket is next to the cooker in all caravans.
• If the fire cannot be controlled, do not attempt to tackle it.
• Evacuate immediately, leave all belongings behind, and call 999.
• Alert the neighbours on either side and move to a safe distance until emergency services declare it safe to return.
• In all cases the Fire Assembly Point is at the receptionist office.
• Inform the caravan owners and the site office as soon as possible.

Guests With Additional Needs

• Guests with mobility difficulties should be advised that Springhouse Country Park is on a sloping site however some accommodation is on the flat. All accommodation is accessible by car however all caravans have 3 or 4 small steps up to the decking with 1 caravan (8 Willow Glade) offering a walking slope as well as steps up to the raised deck.

  8 Willow Glade offering a walking slope as well as steps up to the raised deck and we would recommend this caravan for any guests with mobility difficulties. However, please be advised that the interior of the caravan is not adapted for wheelchair users as the doorways are narrower than conventional homes, therefore a level of mobility is required to access bedrooms and bathroom.

   

Vehicles

• Springhouse Country Park operates a one way system for cars. A gravelled car-parking space is provided beside each caravan and we would request that the 5 mph speed limit around the park is respected at all times.
•  Park Facilities

• Springhouse Country Park operates a Bar/Restaurant with a large open decked area. Please note that opening times may be limited at different points in the season.Pets are not allowed in the Bar/Restaurant but are permitted on the decked area.

• Guests may access the Gym freely. The Gym is located behind the Main Office and is equipped with a variety of exercise equipment. It is your responsibility to ensure that you use the equipment safely and responsibly.

Parental Supervision

• It is your responsibility to ensure that your children are supervised and that you are aware of their whereabouts at all times.

Personal Possessions

• Red Kite Caravan Holidays cannot take responsibility for any loss or damage to your personal possessions.

Check in and Departure Times

• Your holiday caravan will be available from 3:30pm on your arrival day. If you think you may arrive after 7pm – please let us know via email. Keys for your accommodation will be available in a Key Safe at each accommodation. The code will be sent to you on receipt of your final payment.

  Check out time is 10:30 am. At the end of your holiday please leave everything in a clean and tidy condition with all dishes used washed and put away. You will be required to pay for any damage you cause to your holiday caravan during your stay.

  On departure please return the key to the key safe and dispose of any rubbish at the central disposal point.

  If we are able to offer you an earlier check-in or later departure time, we will do our best to do so and will let you know either by email or text. Where possible, we will also do our best to accommodate any reasonable request for earlier or later times however, please appreciate that we may not always be able to do so

Cleaning & Maintenance

• Guests are expected to leave the caravan in a clean and tidy condition upon departure.   
• If anything is damaged or not working during your stay, please report it immediately to the owners.
• Upon your departure please put all towels, shower mat and tea towel in the shower tray and  we would be grateful if all sheets, duvet covers and pillow cases could be removed from the beds and left in a pile in the main bedroom.  Thank you.

Access

• The gates to the park are generally open during daylight hours but close at night. A code is used to open the gates. This will be provided to you on receipt of your final payment.

Cancellations and Changes

• Should you need to cancel your caravan rental or make any changes you must contact us as soon as possible. Whilst we will make every effort to accommodate your changes we cannot guarantee to do so.
• Cancellations made before 10 weeks of your caravan booking will be refunded in full. Within 10 weeks we will offer you a credit and an opportunity to re-book at the same time the following year or if there is availability later in the same season we will offer you an alternative. Please be aware that there may be a price difference in this event and a balance may be payable.
• Deposits are non-refundable if cancellation is made within 2 weeks of the start date.

Disclaimer

Red Kite Caravans make every effort to ensure that your holiday caravan is presented as described and we hope that you will enjoy the facilities on offer. However, we cannot take responsibility for any situation that arises which are beyond our control this includes unusual weather events, power cuts, closure of facilities by Springhouse Country Park or political/medical events affecting the country at large although we will do our best to support, assist and where possible offer a credit.